Train operators are taking “disproportionate action” against passengers who do not hold a valid ticket, according to an inquiry which criticised Britain’s “complex” fares system.
The regulator, the Office of Rail and Road (ORR), published a report that found travellers face “inconsistent treatment and outcomes” for similar ticketing issues across the railway.
It was commissioned by then-transport secretary Louise Haigh in November last year to review how the industry handles revenue protection and fare evasion, after cases where passengers were being prosecuted over small amounts of money were highlighted in the media.
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