A 13-year-old girl with a severe dairy allergy died after drinking a Costa Coffee hot chocolate following a "failure to follow the processes in place to discuss allergies", an inquest has concluded.
Hannah Jacobs, who had been severely allergic to dairy, fish and eggs since she was a toddler, died within hours of having a sip of the drink that contained cow’s milk.
Lawyers for the family said allergy training was "not taken seriously enough".
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