Imagine arriving at university to find your accommodation falling apart.
This is becoming all too familiar with students using privately rented accommodation, which in some cases was recommended by their university.
ITV News has received complaints about substandard accommodation, which are being ignored or dismissed.
Digital reporter Sam Leader tells Investigations Editor Daniel Hewitt what you need to know.
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If you’ve been affected by anything discussed in this episode, please get in touch with investigations@itv.com. More support can be found at itvnews.com/news.
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