Senior council managers encouraged colleagues to make it difficult for families to access special needs support and laughed about denying help to children with SEND, a council caseworker has told ITV News.
The whistleblower, whose identity we are protecting, works as a special educational needs case worker at a council.
She revealed superiors would “joke about the ways they can deny support to children and how they want to deny more children access.”
She described how she and other case workers were encouraged to make it harder for families to make their case.
This included leaving telephone numbers off emails, not replying fully to queries, and not having face-to-face meetings.
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