Pet owners feel the odds are "stacked against them" when raising concerns against vets, leaving many put off filing complaints, according to a leading consumer group.
New research by Which? found that more than a third of owners did not raise concerns, because they did not want to fall out with their vet, while 16% did not know how to complain.
It also showed that more than 50% of pet owners consider the price of vet care was excessive, despite just less than a quarter saying they have issues with the quality of care.
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