Virgin Media has been fined £28 million after the regulator Ofcom found it stopped customers from switching to other providers by deliberately mishandling calls.
[Subscribe to our Substack newsletter: https://channel4news.substack.com/subscribe]
The regulator levied its largest-ever consumer protection fine against the broadband and pay TV firm after it caused customers “unreasonable effort, hassle or undue difficulty” when trying to cancel. Ofcom said this included unnecessary transfers to other departments or dropping calls.
——-
Get more news at our site – https://www.channel4.com/news/
Subscribe to our Substack newsletter: https://channel4news.substack.com/subscribe
Follow us:
TikTok – https://www.tiktok.com/@c4news
Instagram – https://www.instagram.com/channel4news/
Twitter – https://twitter.com/Channel4News
Facebook – https://www.facebook.com/Channel4News/
