Why AI could overwhelm Britain’s public services

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Why AI could overwhelm Britain's public services

New data seen by Sky News shows a large surge in complaints made to UK public services since the launch of AI services like ChatGPT.

Large language models and AI agents, such as Meta’s Muse, are making it easier for the public to generate and submit paperwork at scale.

Sky’s technology correspondent Rowland Manthorpe looks at what this means for government services – and for the people trying to get their claims resolved.

More AI stories: https://news.sky.com/topic/artificial-intelligence-7032/1

#artificialintelligence #ai #chatgpt #metamuse

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Date: October 20, 2026