{"id":359335,"date":"2026-07-08T16:00:04","date_gmt":"2026-07-08T15:00:04","guid":{"rendered":"https:\/\/www.newsisc.com\/videos\/virgin-media-fined-28-million-for-preventing-customers-from-cancelling-contracts\/"},"modified":"2026-07-08T16:00:04","modified_gmt":"2026-07-08T15:00:04","slug":"virgin-media-fined-28-million-for-preventing-customers-from-cancelling-contracts","status":"publish","type":"post","link":"https:\/\/www.newsisc.com\/videos\/virgin-media-fined-28-million-for-preventing-customers-from-cancelling-contracts\/","title":{"rendered":"Virgin Media fined \u00a328 million for preventing customers from cancelling contracts"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/i3.ytimg.com\/vi\/BJ-VCYZ3nak\/hqdefault.jpg\" alt=\"Virgin Media fined \u00a328 million for preventing customers from cancelling contracts\"><br \/> <iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/BJ-VCYZ3nak\" frameborder=\"0\" allowfullscreen><\/iframe> <\/p>\n<p>Virgin Media has been fined \u00a328 million after the regulator Ofcom found it stopped customers from switching to other providers by deliberately mishandling calls.<\/p>\n<p>[Subscribe to our Substack newsletter: https:\/\/channel4news.substack.com\/subscribe]<\/p>\n<p>The regulator levied its largest-ever consumer protection fine against the broadband and pay TV firm after it caused customers \u201cunreasonable effort, hassle or undue difficulty\u201d when trying to cancel. Ofcom said this included unnecessary transfers to other departments or dropping calls.<\/p>\n<p>&#8212;&#8212;-<\/p>\n<p>Get more news at our site &#8211; https:\/\/www.channel4.com\/news\/ <\/p>\n<p>Subscribe to our Substack newsletter: https:\/\/channel4news.substack.com\/subscribe<\/p>\n<p>Follow us:<br \/>\nTikTok &#8211; https:\/\/www.tiktok.com\/@c4news<br \/>\nInstagram &#8211; https:\/\/www.instagram.com\/channel4news\/<br \/>\nTwitter &#8211; https:\/\/twitter.com\/Channel4News<br \/>\nFacebook &#8211; https:\/\/www.facebook.com\/Channel4News\/<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Virgin Media has been fined \u00a328 million after the regulator Ofcom found it stopped customers from switching to other providers by deliberately mishandling calls. [Subscribe to our Substack newsletter: https:\/\/channel4news.substack.com\/subscribe] The regulator levied its largest-ever consumer protection fine against the broadband and pay TV firm after it caused customers \u201cunreasonable effort, hassle or undue difficulty\u201d [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":359336,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128813],"tags":[],"actors":[],"class_list":["post-359335","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-channel-4-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Virgin Media fined \u00a328 million for preventing customers from cancelling contracts | News ISC Videos<\/title>\n<meta name=\"description\" content=\"Watch Virgin Media fined \u00a328 million for preventing customers from cancelling contracts for free, here on News ISC. 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